Privacy Policy

Changes to This Policy

We may update this policy from time to time by posting a revised version on our website. Changes take effect from the date the updated policy is posted.

Last updated: 08/08/2025

Collection of Personal Information

We collect personal information about you from:

• You directly, when you provide information via our website, register or subscribe, contact us (e.g. by email or phone), or use our AI services and products.
• Third parties, where you have authorised this or where the information is publicly available.
• Automated data collection through your use of our AI systems and platforms.
• Integration with third-party services and platforms you connect to our AI services.

Where possible, we collect personal information directly from you.

How We Use Your Personal Information

We use your personal information to:

• Verify your identity.
• Provide our AI-powered services and products.
• Train, develop, and improve our AI models and algorithms.
• Personalise your AI experience and recommendations.
• Conduct automated analysis and processing of your data.
• Market our services and products to you, including electronic communications (e.g. email or text).
• Improve our services and products.
• Bill you and collect payments, including processing credit card transactions.
• Respond to your communications, including complaints.
• Conduct research and statistical analysis (on an anonymised basis).
• Protect and enforce our legal rights and interests.
• Fulfil any other purpose authorised by you or the Act.

Before using your personal information for automated decision-making, we take reasonable steps to ensure it is accurate, up-to-date, complete, relevant, and not misleading, as required by law.

AI and Automated Decision-Making

Our services use artificial intelligence and automated systems, including:

• Automated analysis of your data and usage patterns.
• Machine learning algorithms that process your information.
• Personalised recommendations and content delivery.
• Automated customer service responses.
• Predictive analytics based on your usage data.

We maintain human oversight of our automated systems. You may request a human review of any automated decision that significantly affects you by contacting us at privacy@telyo.ai.

We conduct Privacy Impact Assessments before launching new AI features and maintain senior leadership oversight of our AI systems.

Data Training and Model Development

Your personal information may be used to train and improve our AI models, with safeguards such as:

• De-identification and anonymisation where possible.
• Secure data processing environments.
• Limited access controls.
• Retention limits for training data.

You can opt out of having your data used for model training by contacting us at privacy@telyo.ai.

Disclosure of Your Personal Information

We may disclose your personal information to:

• Other companies within our group.
• Businesses that support our services and products, including IT system or data centre providers.
• Cloud service providers and AI infrastructure partners.
• Third-party AI service providers and APIs we integrate with.
• Other third parties (for anonymised statistical information).
• Regulatory authorities or any person who can require us to supply your information.
• Any other person authorised by law or by you.

Some of these parties may be located outside New Zealand, which means your information may be held and processed overseas. In the event of a sale, merger, consolidation, liquidation, reorganisation, or acquisition, your information may be transferred as part of that process.

Cross-Border Data Transfers

We may transfer your information outside New Zealand to our service providers and cloud platforms. We only do so where:

• The recipient is subject to privacy protections comparable to New Zealand law.
• We have contractual arrangements ensuring adequate protection.
• You have provided specific consent.

We comply with Information Privacy Principle 12 to ensure your information is adequately protected when transferred internationally.

Protecting Your Personal Information

We take reasonable steps to keep your personal information safe from loss, unauthorised activity, or misuse. Our security measures include:

• Encryption of data at rest and in transit.
• Access controls and authentication systems.
• Regular security assessments and monitoring.
• Secure AI model training environments.
• Employee training on privacy and security.

Your Rights Under the New Zealand Privacy Act 2020

You have the right to:

• Access your personal information we hold.
• Request correction of inaccurate information.
• Object to certain uses of your information.
• Request deletion of your information in certain circumstances.
• Be informed about privacy breaches that may cause you serious harm.
• Make a complaint to the Privacy Commissioner if you believe we have breached your privacy.

To exercise these rights, contact us at privacy@telyo.ai.

Accessing and Correcting Your Personal Information

You may request access to or correction of your personal information, subject to certain grounds for refusal under the Act. We may require evidence to confirm your identity before processing your request.

If we do not make a requested correction, we will take reasonable steps to note your request on the information.

We may charge reasonable costs for providing copies of your information or making corrections.

Data Retention

We retain your personal information only as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods vary by data type:

• Account information: retained while your account is active.
• Usage data: retained for 3 years.
• AI training data: retained for 3 years or until you opt out.
• Communication records: retained for 3 years.

Internet Use

While we take reasonable steps to maintain secure internet connections, providing personal information over the internet is at your own risk.

If you follow a link on our website to another site, that site will have its own privacy policy. We recommend reviewing their policy before providing personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Monitor your use of our website and AI services.
• Personalise your experience.
• Improve our services.
• Analyse usage patterns.

You may disable cookies in your browser settings, but this may affect your ability to use all features of our services.

Privacy Breaches

We have procedures to detect, respond to, and notify you of privacy breaches that may cause serious harm, as required by law. If a notifiable breach occurs, we will notify affected individuals and the Privacy Commissioner.

Privacy Officer

Our appointed Privacy Officer can be contacted at:

You may contact our Privacy Officer with any privacy concerns, access requests, or complaints.

Contact Us

If you have questions about this privacy policy, our privacy practices, or wish to request access to or correction of your personal information, contact us at:

Complaints

If you believe we have breached your privacy, please contact us first. We will investigate and respond to your complaint.

If you are not satisfied with our response, you may contact the Privacy Commissioner: