Terms & Conditions

1. Agreement to Terms

By accessing and using Telyo.ai's services, website, and AI voice agent platform (collectively, the "Services"), you agree to be bound by these Terms & Conditions ("Terms"). If you disagree with any part of these terms, then you may not access the Services.

2. Description of Services

Telyo.ai provides AI-powered voice agent services designed to automate customer interactions and enhance customer experience. Our services include:

• AI voice agents for customer service automation
• Natural language processing and voice recognition technology
• Integration capabilities with existing CRM and business systems
• Analytics and reporting tools for voice interactions
• Configuration and customization services

3. User Accounts and Registration

Account Creation

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account

Account Responsibilities

You are responsible for safeguarding your account and password. You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable Use Policy

You agree not to use the Services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit harmful, offensive, or inappropriate content
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to our systems
• Use the Services for fraudulent or deceptive practices
• Harass, abuse, or harm other users or individuals
• Distribute spam, malware, or other malicious content
• Violate intellectual property rights

5. Service Availability and Performance

Service Level

While we strive to maintain high availability, we do not guarantee uninterrupted access to our Services. We reserve the right to:

• Modify or discontinue Services with reasonable notice
• Perform scheduled maintenance and updates
• Suspend Services for security or technical reasons
• Implement usage limits and restrictions

AI Performance

Our AI voice agents are designed to provide accurate and helpful responses, but we cannot guarantee perfect performance. You acknowledge that AI technology may have limitations and occasional errors.

6. Payment Terms

Fees and Billing

Service fees are based on your selected plan and usage. You agree to:

• Pay all applicable fees as specified in your service agreement
• Provide valid payment information
• Pay invoices within the specified timeframe
• Accept responsibility for any applicable taxes

Refunds and Cancellation

Refund and cancellation policies are specified in your service agreement. Generally, fees paid for completed services are non-refundable.

7. Intellectual Property Rights

Our Rights

The Services, including all software, algorithms, designs, and content, are owned by Telyo.ai and protected by intellectual property laws. You may not:

• Copy, modify, or distribute our proprietary technology
• Reverse engineer or attempt to extract source code
• Use our trademarks or branding without permission
• Create derivative works based on our Services

Your Rights

You retain ownership of your data and content. By using our Services, you grant us necessary licenses to process your data and provide the Services as described in our Privacy Policy.

8. Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You acknowledge that our AI services may process voice recordings, call data, and other information as necessary to provide and improve the Services.

9. Disclaimers and Limitation of Liability

Service Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TELYO.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

10. Indemnification

You agree to indemnify and hold harmless Telyo.ai from any claims, damages, or expenses arising from your use of the Services, violation of these Terms, or infringement of any rights of another party.

11. Termination

We may terminate or suspend your access to the Services at any time, with or without cause, including for violation of these Terms. You may terminate your account by contacting us or following the cancellation procedures in your account settings.

Upon termination, your right to use the Services will cease immediately, though certain provisions of these Terms will survive termination.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Telyo.ai is incorporated, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration, except where prohibited by applicable law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after such changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us: